I really want to be your hairstylist. Wait..what I mean is I really want to be like you hairstylist. Let me explain.
Today, for the first time in 8 months, I got a hair cut and long-overdue color update. I’m not proud of the recent state of my hair, but it was the result of making hard choices, like paying bills or having kick-ass hair. The beginning of 2019 was really hard for me. I had no business, no clients and no money but things have turned around and now I can pay bills and have kick-ass hair. I’m really living the dream.
Ok, but why are you talking about your hair?
I really like getting my hair done. I find the whole experience really appealing and exciting. My stylist, Michelle, has been my friend for about 8 years and I met her while doing a half marathon for the Crohn’s and Colitis foundation. We’re both Inflammatory Bowel Disease patients, and I like visiting with her, talking about her family and talks about our diseased butts. It’s just what we do. I love having my hair colored and washed, and Michelle massages my head and I think I’ve almost proposed to her a few times while sitting in her chair. I always leave looking far better than when I walked in and today I realized that I also leave feeling really confident. I’m confident about how I look, which makes me feel good, which makes me even more confident and so on. It’s not just about having good hair, because if you’ve ever seen me in the wild, you know that I can’t really do my own hair and I’m sure Michelle is embarrassed by what I do on a daily basis. Anyway, getting my hair done is about the experience. It’s about the relationship I have with Michelle, and the confidence I have that lasts well after my appointment. I know I look good and I wish like hell I had a presentation or something to give right now. Instead, I’m just going to take 10 selfies to post on Instagram.
Ok, but really…you’re still talking about your hair…
Here’s my point. Finally. I want the relationships I have with my clients to be like the one I have with Michelle. I want to know about their lives, to create friendships with them, and most importantly, I want them to feel like I make them look good. When I write an enewsletter for a client, I want her to be confident about how it will be perceived by the people on her list. When I design a website for a client, I want her to know her business looks good and to feel like she can snag any potential client she meets. The relationships I built with my clients are more than transactional and I hope working with me is an experience that they want to keep doing.
Shameless plug: If you’d like to talk about how we can create a relationship like this, shoot me a message and let’s talk about how we can do cool stuff together.
Extra Shameless Comment: But seriously, look how good my hair looks!
